Kvz100011 - I am Getting RDP Instead of HDX

Troubleshooting: I am Getting RDP Instead of HDX


Document ID: KVZ100011 / Created on: Jan 16, 2011/ Updated on: Jan 16, 2011


Symptoms


When a user connects to a desktop, they are getting a RDP connection to the desktop instead of HDX.



Cause


This could happen for the following reasons:
1. The end-point does not have Citrix online plug-in on it.
2. The user has left the preferences setting in RDP mode.
3. If you are on version 4.0.0, 4.0.1, 4.0.2, 4.0.3 , reconnecting to an already open HDX session might result in an RDP connection.




Resolution


1. Ask user to install the latest Citrix online plug-in on his end-point.
2. Ask user to check his prefereces setting. The HDX option should be chosen.
3. Your issue might be resolved by installing the hotfix package rolled out recently. After installing the package, if you still continue to see this issue, please Submit a case from the side menu.