Kvz100035-Unable to access USB device from within the virtual desktop
Troubleshooting: Unable to access USB device from within the virtual desktop
Document ID: KVZ100035/ Created on: May 17, 2011/ Updated on: May 17, 2011
Symptoms
You are able to see the USB device from within the connection bar but you cannot access it.
Cause
Assuming that you have configured the template policy to allow the 'Other USB' option,
Here are some possible reasons:
- You may not have the right device drivers installed on the image
- Your group policy might not allow this particular USB device to be used
Resolution
1. Make sure you have installed all the drivers related to this device on the virtual desktop base image.
2. Check if the registry settings on the image allows this USB device to be used. If not add a device rule as shown below:
