Kvz100035-Unable to access USB device from within the virtual desktop

Troubleshooting: Unable to access USB device from within the virtual desktop


Document ID: KVZ100035/ Created on: May 17, 2011/ Updated on: May 17, 2011


Symptoms



You are able to see the USB device from within the connection bar but you cannot access it.



Cause



Assuming that you have configured the template policy to allow the 'Other USB' option,

Here are some possible reasons:

  1. You may not have the right device drivers installed on the image
  2. Your group policy might not allow this particular USB device to be used




Resolution


1. Make sure you have installed all the drivers related to this device on the virtual desktop base image.
2. Check if the registry settings on the image allows this USB device to be used. If not add a device rule as shown below:

usbrule.png