Troubleshooting Information
This is the central location to troubleshoot technical issues for all Kaviza products.
The Quick troubleshooting guides are organized by categories and will provide tips on how to narrow down issues within each category. We recommend using these guides first to troubleshoot your setup.
The troubleshooting tech notes will provide resolution on specific topics assuming your overall setup is working properly.
Quick Troubleshooting Guides
KVZ100011 I am Getting RDP Instead of HDX
KVZ100012 I am Getting Logged out Immediately
KVZ100013 It is taking a long time to log into the Desktop
KVZ100014 It is taking a long time to complete the Hypervisor Setup
KVZ100015 Having Trouble Adding a Server to an Existing Grid
KVZ100016 Orphan VMs Left on the ESX Host
KVZ100017 Getting a 'kMGR Cannot Verify its own Address'
KVZ100018 Office 2010 not staying activated after sysprep in VDI
KVZ100019 Getting a Sysprep error after preparing an image
KVZ100020 Getting a Sysprep 0x8007139f error after preparing an image
KVZ100021 Getting a 'Security database on the server does not have a computer account for this workstation trust relationship
KVZ100022 Importing a VM sends the draft image into a BROKEN state
KVZ100023 Copying a VM sends the the draft image into a BROKEN state
KVZ100024 A missing file specified message displayed when saving the image
KVZ100026 Draft image is stuck in 'Waiting for protocol' for a long time
KVZ100027 Cannot join domain during provisioning
KVZ100028 Cannot connect to AD or user database or domain controller
KVZ100029 Vm could not be imported. End of file reached prematurely
KVZ100030 Kaviza client shows only username field
KVZ100031 My Window's VM is not showing in up in both the importable and non-importable list
KVZ100032 My image stops loading at 99 Percent
KVZ100033 Desktops are being provisioned with duplicate names
KVZ100034 Getting a 'Could not find user' error
KVZ100035 Unable to access USB device from within the virtual desktop
Kaviza VDI-in-a-box 4.1 has these cool new features:
- HDX Remote Access with CAG 4.6 and 5.0
- Citrix Universal Profile Management (UPM) bundled at no charge
- Mac Address support for desktops
- Enhanced static desktop functionality
You manage the Kaviza grid as one entity even though it has no single control point. This design eliminates bottlenecks of conventional VDI while centralizing management: