Index

Troubleshooting Information


This is the central location to troubleshoot technical issues for all Kaviza products.


The Quick troubleshooting guides are organized by categories and will provide tips on how to narrow down issues within each category. We recommend using these guides first to troubleshoot your setup.

The troubleshooting tech notes will provide resolution on specific topics assuming your overall setup is working properly.


Quick Troubleshooting Guides



KVZ100011 I am Getting RDP Instead of HDX


KVZ100012 I am Getting Logged out Immediately


KVZ100013 It is taking a long time to log into the Desktop


KVZ100014 It is taking a long time to complete the Hypervisor Setup


KVZ100015 Having Trouble Adding a Server to an Existing Grid


KVZ100016 Orphan VMs Left on the ESX Host


KVZ100017 Getting a 'kMGR Cannot Verify its own Address'


KVZ100018 Office 2010 not staying activated after sysprep in VDI


KVZ100019 Getting a Sysprep error after preparing an image


KVZ100020 Getting a Sysprep 0x8007139f error after preparing an image


KVZ100021 Getting a 'Security database on the server does not have a computer account for this workstation trust relationship


KVZ100022 Importing a VM sends the draft image into a BROKEN state


KVZ100023 Copying a VM sends the the draft image into a BROKEN state


KVZ100024 A missing file specified message displayed when saving the image


KVZ100025 Failed to create VM 'test-templatex12e16742205' on server 172.16.9.100: Copy failed with error code 255


KVZ100026 Draft image is stuck in 'Waiting for protocol' for a long time


KVZ100027 Cannot join domain during provisioning


KVZ100028 Cannot connect to AD or user database or domain controller


KVZ100029 Vm could not be imported. End of file reached prematurely


KVZ100030 Kaviza client shows only username field


KVZ100031 My Window's VM is not showing in up in both the importable and non-importable list


KVZ100032 My image stops loading at 99 Percent


KVZ100033 Desktops are being provisioned with duplicate names


KVZ100034 Getting a 'Could not find user' error


KVZ100035 Unable to access USB device from within the virtual desktop




Tip! Did you know?

Kaviza VDI-in-a-box 4.1 has these cool new features:

  • HDX Remote Access with CAG 4.6 and 5.0
  • Citrix Universal Profile Management (UPM) bundled at no charge
  • Mac Address support for desktops
  • Enhanced static desktop functionality
Tip! The Kaviza Grid Explained


You manage the Kaviza grid as one entity even though it has no single control point. This design eliminates bottlenecks of conventional VDI while centralizing management: